If you’ve had items delivered to you from one of our brand partners, please see additional information below on how to return those items.
Returns policy overview
Returns will be eligible for refund only, no exchanges are available for these items
Items must not be used, worn or washed
Items must be in original packaging and all tags attached
Personalised items will not be accepted unless text is incorrect, or the item is faulty
Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons
Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned
BRAND PARTNER
RETURNS INSTRUCTION
The Ace Supply Co.
Please return items to the following address: Warehouse, Unit A3/4 Southmoor Industrial Estate, Southmoor Road, Wythenshawe, Manchester, M23 9XD
A Mir and Co
Returns must be made in original packaging. Please return items to the following address: Amir, Amir house, Taylors Lane, Oldbury, B69 2BN
In order to make a return, please first reach out to the House of Fraser Customer Service team including any images of faults in order to obtain a Returns Number, which is to be included on the returns note.
Please return items to the following address: Gul Watersports Ltd., Stadium House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon, TQ4 7QR
Home Curtains
Please return items as they were received, in original packaging. Please return items to the following address: Home Curtains, Stoney Street, Sutton in Ashfield, Nottingham, NG17 4GH
IGSM Ltd
Please return items to the following address: 1 Dewar Court, Astmoor, Runcorn, WA71PT
International Bullion And Metal Brokers
Returns will be eligible for refund only, no exchanges are available for this product. Unless faulty or damaged, pierced jewelry cannot be returned for hygiene reasons. Please return items to the following address: PO BOX 64378, LONDON, EC1NP 1NE
I-Ride
Please return items to the following address: Swallow Enterprise Park, Diamond Drive, Lower Dicker, East Sussex, BN27 4EL
Please return items to the following address: Greenheys, Pencroft Way, Manchester, M15 6JJ
Lloyd Pascal and Company Limited
Please return items to the following address: Lloyd Pascal, Elan House, Park Lane, Castle Vale, Birmingham, B35 6LJ
Lucky Dip Ltd
Please return items to the following address: Lucky Dip, Unit 1B Brunt Street, Mansfield, Nottinghamshire, NG18 1AX
Meroncourt Europe Limited
Please return items to the following address: Meroncourt Europe Limited, Unit 2A, Portland Industrial Estate, Arlesey, Bedfordshire, SG15 6SG
Prestige Touch
Items are non-returnable as they are perishable, if an item is damaged or lost, refund or replacement can be arranged by contacting Customer Services.
Portmeirion
Returns will be eligible for refund only, no exchanges are available for this product.
If you need to return this item, please return in original condition, within 28 days of purchase (unless faulty) to:
Portmeirion PMGUK Returns, Trentham Lakes South,
Stanley Matthews Way, Stoke on Trent,
Staffordshire, ST4 8GR
Please note this product cannot be returned in store.
It is important that any returned items, unless faulty, are sent in a fully re-saleable and unused condition. This means in all original packaging and with all labels attached.
Rashmian Ltd
Please return items to the following address: Rashmian Ltd, Unit J Braintree Industrial Estate, Braintree Road, Ruislip, HA4 0EJ
Please apply the customer name and order number to the packaging on return. Please retain tracking number and confirm with customer services to prevent delay of return being processed. Please return items to the following address: Cardinal C/O Ricomex UK Returns, 26 Sharston Road, Manchester, M22 4ZS
Rewards and Gifts Ltd
Technology products - We will not accept any returned products with personal information on the item, such as iCloud locked, personal photos or any other personal information (GDPR ) Health & Beauty – we will not accept Fragrance returns if opened or partly used unless there is a problem or fault with the product. Please return items to the following address: P1 4&5, Heywood Distribution Park, Heywood, Lancashire, OL10 2TT
Returns must be made unused and still boxed. Please return items to the following address: Robbie Toys Ltd, Unit 1 The Lane, Manston Business Park, CT12 5EZ
Rockport
Please return items to the following address: Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG, United Kingdom
For Zinc products, the manufacturer must be contacted for repairs and replacements of faulty products. 0800 731 0006 info@hy-pro.co.uk Please return items to the following address: Spencer Grace, C/O AM Fright, Unit 5 MIFT, Westinghouse Rd, Trafford Park, Manchester, M17 1DY
Spicers Of Hythe Limited
Items are non-returnable as they are perishable, if an item is damaged or lost, refund or replacement can be arranged by contacting Customer Services.
Tyrone Textiles
Curtains must be new, unused and not altered and returned with original packaging. Any curtains with pencil pleat heading the tape must not be pulled otherwise they cannot be accepted for a refund. Please return items to the following address: 30-31 Riverwalk Business Park, Riverwalk Road, Enfield, EN3 7QN
Valbonne Lingerie
Returns are only accepted if unworn and in original packaging. Please return items to the following address: 54/56 Stocks Street, Cheetham Hill, Manchester, M8 8QJ
VeloBrands
Please return items to the following address: VeloBrands Ltd, Copplestone Mills, Copplestone, Devon, EX17 5NF
Virgin Experience Days
For items purchased online please contact Customer Services stating your intent to cancel your voucher, including your Order Number starting HOF as well as your 8-digit VED Voucher Serial Number starting C. You can find your Order Number on your HOF order confirmation email and your VED Voucher Serial number on your physical voucher or your digital e-voucher sent to your email address.
Watch Shop
Please return items to the following address: SDK Returns, PO BOX 8174, Reading, Berkshire, RG6 9PE, United Kingdom
