Completed Orders
- I haven’t received my gift card Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher.If you still can’...
- I've received the wrong item If the item you received differs to what you ordered or expected-For orders placed online - Please contact our Custom...
- My item is incomplete or missing parts If your item has not arrived in a complete condition:For orders placed online - Please contact our Customer Service t...
- My order has been cancelled, but it appears that I have still been charged If your order has been cancelled, you will be refunded to your original method of payment within 2-5 working days. Th...
- I'm missing an item from my order We’re sorry there’s items missing in your order.Before contacting our customer service team, please make sure to chec...
- My item is faulty If you've identified a fault with an item you ordered:For orders placed online - please contact our Customer Service ...
Product Info
- How do I find my size? Sizes vary with different brands and styles.We have a size guide that will show you clothing and footwear sizes to he...
- Size Guide
- Why is the item price different to what I was expecting? You may be looking at a promotion price that has since expired.For online orders, we may occasionally adjust the pric...
- Is there a limit to how many products I can buy? If you are buying large quantities of one particular product or we are running low on the product that you are trying...
- Item out of stock? We keep our website as up to date as possible with our latest stock. If you can’t find the item, size or colour you’r...
- Product Information Most of our product information can be found on our website, when viewing the product page. This includes the images ...
Placing Orders
- Can I use my gift card or eVoucher online and in store? Yes, Gift cards and eVouchers can be used in UK branches of our stores as well as online, but only for the retailer w...
- Payment issues If you are getting error messages when making a payment using a card, please check the following:The address register...
- Do you offer Student or Blue Light discounts? We don't directly offer these services, but sometimes they are available via third party companies such as Unidays or...
- How do I apply a discount code? If you are using a promotional code that is currently on our website this can be added in your ‘bag’. All you need to...
- I'm experiencing problems with my gift card or eVoucher If you are experiencing issues when applying a Gift Card or eVoucher, that can be due to a few reasons:Gift cards and...
- Where do I find my voucher code and pin? eVoucherIf you are using an eVoucher the code and pin can be found in the grey box in the email received. It will loo...