I'm missing item(s) from my order

Sorry you haven't got your full order yet.

Sometimes orders can be split into two parcels. If this is the case, they are not always dispatched at the same time and they also don't always arrive at the same time. When each parcel is sent, you get an email with the tracking reference number for that parcel. If you don't have your dispatch email anymore, you can find the tracking reference numbers in your order history.

Please allow a bit of time for all parcels to arrive.

It could also be that the item you selected was out of stock when we were packing your order. If out of stock, the item would have been cancelled, an email sent out to confirm this, and you have not been charged for it.

If you still need any help - please contact us, and we will be happy to help!

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