I’ve not received my parcel, yet the status says it’s been delivered

Sorry to hear you're having problems with your order.

If our courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours.

Please check to see if you have received a delivery card from the courier - it could have been slipped under your door, or delivered where you usually receive letters.

If you’ve checked for the card and have also already spoken with your neighbours, but still haven’t recovered your parcel, please contact Customer Services so that we can look into this further.

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