{"folder":{"article_order":1,"category_id":76000002868,"created_at":"2020-01-08T13:45:28+00:00","description":null,"id":76000005073,"is_default":false,"name":"Placing Orders","position":2,"updated_at":"2020-08-12T16:26:41+01:00","visibility":1,"published_articles":[{"art_type":1,"created_at":"2020-01-13T10:19:42+00:00","current_child_thumbs_down":1117,"current_child_thumbs_up":1660,"desc_un_html":" We accept most well known payment methods: Alipay American Express (AMEX) Apple Pay Bancontact Gift Cards Giropay iDEAL Maestro Mastercard P24 PayPal SOFORT VISA VISA Debit The Payment Pages used on our site are secure - you can safely enter your card details to pay for your order. There might be some exceptions where certain payment methods won't be available and certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will only see the options available to you in the checkout process. For example, pre-orders can't be paid with PayPal. If you're using a gift card and the amount on the gift card doesn't cover the order cost, you can pay the remaining amount with another accepted method. If you're using a gift card and you don't spend the whole amount, the remaining balance will be stored on that gift card. You can't buy gift cards using gift cards as a payment option. If you still have questions, please contact us and we will be happy to help. ","description":"

We accept most well known payment methods:

The Payment Pages used on our site are secure - you can safely enter your card details to pay for your order.

There might be some exceptions where certain payment methods won't be available and certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will only see the options available to you in the checkout process. For example, pre-orders can't be paid with PayPal.

If you're using a gift card and the amount on the gift card doesn't cover the order cost, you can pay the remaining amount with another accepted method.

If you're using a gift card and you don't spend the whole amount, the remaining balance will be stored on that gift card.

You can't buy gift cards using gift cards as a payment option.

If you still have questions, please contact us and we will be happy to help.

","folder_id":76000005073,"hits":145779,"id":76000018478,"modified_at":"2020-11-18T13:43:29+00:00","modified_by":76001219552,"position":1,"seo_data":{"meta_title":"What payment options are accepted? : Flannels Help","meta_description":""},"status":2,"thumbs_down":1117,"thumbs_up":1660,"title":"What payment options are accepted?","updated_at":"2020-11-18T13:42:34+00:00","user_id":76001219552},{"art_type":1,"created_at":"2020-01-13T10:21:12+00:00","current_child_thumbs_down":214,"current_child_thumbs_up":71,"desc_un_html":" Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers. Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. You will then be required to enter your password during the payment process when you shop with us. How do I activate my card? You register your card on your card provider's site by selecting the option to set up payment authentication. You will be prompted to enter your card details and set a password. Once you have registered your card, when you shop online in the future you will only have to enter your password. Who do I contact for further information? If you require more information around the payment authentication process, please contact your card issuer directly. If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information. If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If the problem persists, please contact your card provider. We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries. Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment. ","description":"

Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.

Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. You will then be required to enter your password during the payment process when you shop with us.

How do I activate my card?

You register your card on your card provider's site by selecting the option to set up payment authentication. You will be prompted to enter your card details and set a password. Once you have registered your card, when you shop online in the future you will only have to enter your password.

Who do I contact for further information?

If you require more information around the payment authentication process, please contact your card issuer directly.

If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information.

If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If the problem persists, please contact your card provider.

We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries.

Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment.

","folder_id":76000005073,"hits":10305,"id":76000018479,"modified_at":"2020-08-21T15:31:02+01:00","modified_by":76001219552,"position":2,"seo_data":{"meta_title":"What is payment authentication? : Flannels Help","meta_description":""},"status":2,"thumbs_down":214,"thumbs_up":71,"title":"What is payment authentication?","updated_at":"2020-08-21T15:31:02+01:00","user_id":76001219552},{"art_type":1,"created_at":"2020-01-13T10:23:00+00:00","current_child_thumbs_down":727,"current_child_thumbs_up":538,"desc_un_html":" We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. However, the funds will not be released until we have processed your item(s) for delivery. In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment. ","description":"

We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. However, the funds will not be released until we have processed your item(s) for delivery.

In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.

","folder_id":76000005073,"hits":30919,"id":76000018480,"modified_at":"2020-05-01T12:03:28+01:00","modified_by":76001503691,"position":3,"seo_data":{"meta_title":"When do you take payment? : Flannels Help","meta_description":""},"status":2,"thumbs_down":727,"thumbs_up":538,"title":"When do you take payment?","updated_at":"2020-05-01T12:03:28+01:00","user_id":76001219552},{"art_type":1,"created_at":"2020-01-13T10:23:31+00:00","current_child_thumbs_down":853,"current_child_thumbs_up":474,"desc_un_html":" Gift cards can be used in UK branches of our Flannels stores as well as online. Certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will see the options available to you during the checkout process. You can use the full or part balance of your gift card. Any remaining value will be stored on the gift card. You can also use your gift card as part payment, together with any other approved payment option. Here are some further terms and conditions around our gift cards; Gift cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. Gift cards should be treated as cash: we will not accept liability for lost, stolen or damaged cards. Gift cards are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card. Gift cards cannot be used to buy further gift cards. Gift cards cannot be used by customers outside of the United Kingdom. If you still need help, please contact us and we will be happy to help. ","description":"

Gift cards can be used in UK branches of our Flannels stores as well as online. Certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will see the options available to you during the checkout process.

You can use the full or part balance of your gift card. Any remaining value will be stored on the gift card. You can also use your gift card as part payment, together with any other approved payment option.

Here are some further terms and conditions around our gift cards;

If you still need help, please contact us and we will be happy to help.

","folder_id":76000005073,"hits":42085,"id":76000018481,"modified_at":"2020-11-18T13:37:56+00:00","modified_by":76001219552,"position":4,"seo_data":{"meta_title":"Can I use my gift card online? : Flannels Help","meta_description":""},"status":2,"thumbs_down":853,"thumbs_up":474,"title":"Can I use my gift card online and in store?","updated_at":"2020-11-18T13:37:56+00:00","user_id":76001219552},{"art_type":1,"created_at":"2020-02-21T10:52:36+00:00","current_child_thumbs_down":272,"current_child_thumbs_up":151,"desc_un_html":" Credit notes can be used in UK branches of our Flannels stores as well as online. You can use the full or part balance of your credit note. Any remaining value will be stored on the credit note. You can also use your credit note as part payment, together with any other approved payment option. Here are some further terms and conditions around our credit notes; Credit notes may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. Credit notes should be treated as cash: we will not accept liability for lost, stolen or damaged cards. Credit notes are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card. Credit notes cannot be used to buy further gift cards. Credit notes cannot be used to buy further gift cards. If you still need help, please contact us and we will be happy to help. ","description":"

Credit notes can be used in UK branches of our Flannels stores as well as online.

You can use the full or part balance of your credit note. Any remaining value will be stored on the credit note. You can also use your credit note as part payment, together with any other approved payment option.

Here are some further terms and conditions around our credit notes;

If you still need help, please contact us and we will be happy to help.

","folder_id":76000005073,"hits":13438,"id":76000020515,"modified_at":"2020-08-26T12:26:21+01:00","modified_by":76001503691,"position":5,"seo_data":{"meta_title":"Can I use my credit note online and in store? : Flannels Help","meta_description":""},"status":2,"thumbs_down":272,"thumbs_up":151,"title":"Can I use my credit note online and in store?","updated_at":"2020-08-26T12:26:21+01:00","user_id":76001219552},{"art_type":1,"created_at":"2020-02-20T10:19:29+00:00","current_child_thumbs_down":1894,"current_child_thumbs_up":600,"desc_un_html":" Once you’ve placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible. This means you can’t cancel your order or make changes to it. This includes adding or removing items, changing colors or sizes, changing delivery address, delivery option or email address on the order. ","description":"

Once you’ve placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible.

This means you can’t cancel your order or make changes to it. This includes adding or removing items, changing colors or sizes, changing delivery address, delivery option or email address on the order.

","folder_id":76000005073,"hits":84360,"id":76000020487,"modified_at":"2020-12-17T13:49:41+00:00","modified_by":76001219552,"position":7,"seo_data":{"meta_title":"Can I cancel my order? : Flannels Help","meta_description":""},"status":2,"thumbs_down":1894,"thumbs_up":600,"title":"Can I cancel or make changes to my order?","updated_at":"2020-12-17T13:49:41+00:00","user_id":76001219552},{"art_type":1,"created_at":"2020-11-03T15:26:26+00:00","current_child_thumbs_down":612,"current_child_thumbs_up":102,"desc_un_html":" Select the items you wish to purchase and proceed to the checkout as normal.   When in the payment stage of checkout you will need to click ‘use Gift Card/eVoucher’ and follow the instructions.  If you wish to apply another voucher to the same order please follow the above steps again. ","description":"

Select the items you wish to purchase and proceed to the checkout as normal.  

When in the payment stage of checkout you will need to click ‘use Gift Card/eVoucher’ and follow the instructions. 

If you wish to apply another voucher to the same order please follow the above steps again.

","folder_id":76000005073,"hits":7554,"id":76000036887,"modified_at":"2020-11-19T16:18:22+00:00","modified_by":76001219552,"position":8,"seo_data":{},"status":2,"thumbs_down":612,"thumbs_up":102,"title":"Apply Gift Card, eVoucher or Credit Note","updated_at":"2020-11-19T16:18:23+00:00","user_id":76001219552},{"art_type":1,"created_at":"2021-02-05T17:38:01+00:00","current_child_thumbs_down":103,"current_child_thumbs_up":4,"desc_un_html":" If you are getting error messages when making a payment, please make sure you have entered all the details correct. You\nmight want to contact your bank to make sure there are no problems with your card. If you’re still experiencing problems, please contact us and include as much detail you can around the error: - Error message you are seeing - A description of the problem - What payment method you are trying to use - What the products are you’re trying to purchase - What internet browser you are using or if you are using our app - Any other details that could be useful If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the\ncard is different from the one you have on file with us. Your card provider will have more information. If you are using PayPal, please contact them directly. ","description":"

If you are getting error messages when making a payment, please make sure you have entered all the details correct. You\nmight want to contact your bank to make sure there are no problems with your card.

If you’re still experiencing problems, please contact us and include as much detail you can around the error:

- Error message you are seeing

- A description of the problem

- What payment method you are trying to use

- What the products are you’re trying to purchase

- What internet browser you are using or if you are using our app

- Any other details that could be useful

If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the\ncard is different from the one you have on file with us.

Your card provider will have more information.

If you are using PayPal, please contact them directly.

","folder_id":76000005073,"hits":1843,"id":76000039154,"modified_at":"2021-02-05T17:38:18+00:00","modified_by":76005611064,"position":9,"seo_data":{},"status":2,"thumbs_down":103,"thumbs_up":4,"title":"Payment issues","updated_at":"2021-02-05T17:38:19+00:00","user_id":76005611064}]}}