1 76000002870 2020-01-08T13:45:28+00:00 76000005074 false Getting Started 2 2020-02-17T13:55:08+00:00 1 1 2020-01-13T10:14:14+00:00 12 7 Registering an account with us gives you the ability to purchase products on our site, take advantage of our expedited check-out system, and receive special emails to make sure you’re the first to know when we have special offers or discounts. All you need in order to register is an active, valid email address. You can register here. Once registered, you can update your details using the "My Account" section of the site. You can access the “My Account” section by clicking on the icon of the person in the top right corner of your browser window, and selecting “My Account.” If you need to add an alternative shipping address, simply click the link to enter a new address within the Address Book section of My Account. <p>Registering an account with us gives you the ability to purchase products on our site, take advantage of our expedited check-out system, and receive special emails to make sure you’re the first to know when we have special offers or discounts.</p><p>All you need in order to register is an active, valid email address. You can <a href="https://www.houseoffraser.co.uk/registration">register here</a>.</p><p>Once registered, you can update your details using the <a href="https://www.houseoffraser.co.uk/accountinformation">"My Account"</a> section of the site. You can access the “My Account” section by clicking on the icon of the person in the top right corner of your browser window, and selecting “My Account.”</p><p>If you need to add an alternative shipping address, simply click the link to enter a new address within the Address Book section of <a href="https://www.houseoffraser.co.uk/accountinformation">My Account</a>.</p> 76000005074 692 76000018472 2020-03-13T16:02:24+00:00 76001503691 1 How to Register? : House of Fraser Help 2 12 7 How to Register 2020-03-13T16:02:25+00:00 76001219552 1 2020-01-13T10:15:02+00:00 9 2 For your security, you will be asked to set up a password when you register a new account. If you are unable to remember your password simply select "Forgotten Password" on your account page. After you click that link, you’ll be prompted to input your email address and follow the steps in the email to reset your password. If you’re still running into trouble after requesting a password reset email, please contact Customer Services - they’ll be able to help you reset it. After you’ve gotten your password reset, you’ll be able to re-assign a new password at your leisure by heading to the “My Account” section of our site. <p>For your security, you will be asked to set up a password when you register a new account. If you are unable to remember your password simply select "Forgotten Password" on <a href="https://www.houseoffraser.co.uk/login/passwordreset">your account page</a>.</p><p>After you click that link, you’ll be prompted to input your email address and follow the steps in the email to reset your password. If you’re still running into trouble after requesting a password reset email, please contact <a href="https://www.houseoffraser.co.uk/customerservices/contactus/contactform" rel="noopener noreferrer" target="_blank">Customer Services</a> - they’ll be able to help you reset it.</p><p>After you’ve gotten your password reset, you’ll be able to re-assign a new password at your leisure by heading to the <a href="https://www.houseoffraser.co.uk/accountinformation">“My Account” section</a> of our site.</p> 76000005074 246 76000018473 2020-03-13T16:05:54+00:00 76001503691 2 How do I create or change my password? : House of Fraser Help 2 9 2 How do I create or change my password? 2020-03-13T16:05:54+00:00 76001219552 1 2020-01-13T10:15:57+00:00 23 27 If you are looking for something particular, you can use the search functionality to search for the description of the product or the product code if you know it. You can find the search functionality at the top left corner of your browser’s window where it says “Search for product or brand.” We’ve also created useful shopping categories which you can see at the top of your browser window, such as “Womens,” “Mens,” and “Holiday.” If you see an area of interest, click on it! This will guide you to a curated selection of product listing. Then, click on a specific product that you’re interested in for more details, or to add the product to your cart. To add a product to your shopping cart, hit the “Add to bag” button. <p>If you are looking for something particular, you can use the search functionality to search for the description of the product or the product code if you know it. You can find the search functionality at the top left corner of your browser’s window where it says “Search for product or brand.”</p><p>We’ve also created useful shopping categories which you can see at the top of your browser window, such as “Womens,” “Mens,” and “Holiday.” If you see an area of interest, click on it! This will guide you to a curated selection of product listing. Then, click on a specific product that you’re interested in for more details, or to add the product to your cart.</p><p>To add a product to your shopping cart, hit the “Add to bag” button.</p> 76000005074 1640 76000018474 2020-03-13T16:13:15+00:00 76001503691 3 How do I buy online? : House of Fraser Help 2 23 27 How do I buy online? 2020-03-13T16:13:15+00:00 76001219552 1 2020-01-13T10:16:31+00:00 5 4 Occasionally, we will offer special products that are available for pre-order. Pre-order allows you to order an item either prior to the official launch or before the stock becomes available for general sale in stores. This can be especially useful for highly sought after or limited edition items. The item, along with the rest of the order, will be processed for shipment once the stock becomes available. While we do show dates on the site for expected ship dates, they are meant as a guide rather than a guarantee. Rest assured, though, that we will endeavour to process your order for delivery as soon as we have the product in stock. We strive to get everything shipped out to you either on the date shown or shortly afterward. We’ll keep you updated as soon as we send it out! You will not be charged for your items until your order has been processed. <p>Occasionally, we will offer special products that are available for pre-order. Pre-order allows you to order an item either prior to the official launch or before the stock becomes available for general sale in stores. This can be especially useful for highly sought after or limited edition items.</p><p>The item, along with the rest of the order, will be processed for shipment once the stock becomes available. While we do show dates on the site for expected ship dates, they are meant as a guide rather than a guarantee. Rest assured, though, that we will endeavour to process your order for delivery as soon as we have the product in stock. We strive to get everything shipped out to you either on the date shown or shortly afterward. We’ll keep you updated as soon as we send it out!</p><p>You will not be charged for your items until your order has been processed.</p> 76000005074 526 76000018475 2020-03-13T16:14:46+00:00 76001503691 4 How do I pre-order an item? : House of Fraser Help 2 5 4 How do I pre-order an item? 2020-03-13T16:14:47+00:00 76001219552 1 2020-01-13T10:17:12+00:00 103 56 We know that discounts make everyone’s shopping experience a little bit better. Please follow these steps to apply a discount or voucher code to your order. 1. Begin by adding your desired and/or any required items for the discount to your bag. 2. Select "View your bag" to make sure you're happy with your items and then select the "Secure Checkout" button. 3. Continue through the checkout process until you reach the payment page. 4. Under the list of payment options you will see an option to "Apply Promotional/Discount Code": Select this option, input your code and then select "Apply.” If successful, you will see a discount applied to your order on the right-hand side in the "Order Summary.” Please note that terms and conditions apply to all of our promotions and sales. There may be brands or departments that are excluded from our promotions. All promotions are subject to stock availability and promotional codes can no longer be honoured after their end date. <p>We know that discounts make everyone’s shopping experience a little bit better. Please follow these steps to apply a discount or voucher code to your order.</p><p>1. Begin by adding your desired and/or any required items for the discount to your bag.</p><p>2. Select "View your bag" to make sure you're happy with your items and then select the "Secure Checkout" button.</p><p>3. Continue through the checkout process until you reach the payment page.</p><p>4. Under the list of payment options you will see an option to "Apply Promotional/Discount Code":<img src="https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/76001171228/original/E9RULhd9fv_G1ACDQpXbf5dCPFSd9EMdEA.png?1578910621" width="624" height="332" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="76001171228"></p><p>Select this option, input your code and then select "Apply.”</p><p>If successful, you will see a discount applied to your order on the right-hand side in the "Order Summary.”</p><p>Please note that terms and conditions apply to all of our promotions and sales. There may be brands or departments that are excluded from our promotions. All promotions are subject to stock availability and promotional codes can no longer be honoured after their end date.</p> 76000005074 4591 76000018476 2020-03-13T16:17:27+00:00 76001503691 5 How do I apply a discount code? : House of Fraser Help 2 103 56 How do I apply a discount code? 2020-03-13T16:17:28+00:00 76001219552