{"folder":{"article_order":1,"category_id":76000002770,"created_at":"2020-01-13T10:24:13+00:00","description":null,"id":76000005192,"is_default":false,"name":"Delivery Info","position":3,"updated_at":"2020-02-17T13:55:08+00:00","visibility":1,"published_articles":[{"art_type":1,"created_at":"2020-01-13T10:24:55+00:00","current_child_thumbs_down":1172,"current_child_thumbs_up":315,"desc_un_html":" Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option. We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. The tracking information can also be found in your order history. If you aren't receiving emails from us, please check your junk folder and add us to your safe list. If you're still having problems, please contact us and we will be happy to help! ","description":"

Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option.

We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. The tracking information can also be found in your order history.

If you aren't receiving emails from us, please check your junk folder and add us to your safe list.

If you're still having problems, please contact us and we will be happy to help!

","folder_id":76000005192,"hits":42854,"id":76000018482,"modified_at":"2020-05-06T10:54:43+01:00","modified_by":76001503691,"position":1,"seo_data":{"meta_title":"Will I get confirmation of my order? : Flannels Help","meta_description":""},"status":2,"thumbs_down":1171,"thumbs_up":315,"title":"Will I get confirmation of my order?","updated_at":"2020-05-06T10:54:43+01:00","user_id":76001219552},{"art_type":1,"created_at":"2020-01-13T10:25:40+00:00","current_child_thumbs_down":863,"current_child_thumbs_up":237,"desc_un_html":" Yes, you can track your order. In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email. You can also find that tracking reference number in your order history, to track the progress of your shipment. Any problems, please contact us and we will be happy to help! ","description":"

Yes, you can track your order. In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email.

You can also find that tracking reference number in your order history, to track the progress of your shipment.

Any problems, please contact us and we will be happy to help!

","folder_id":76000005192,"hits":76194,"id":76000018484,"modified_at":"2020-05-06T10:02:27+01:00","modified_by":76001503691,"position":2,"seo_data":{"meta_title":"Can I track my delivery? : Flannels Help","meta_description":""},"status":2,"thumbs_down":863,"thumbs_up":237,"title":"Can I track my delivery?","updated_at":"2020-06-01T17:50:36+01:00","user_id":76001219552},{"art_type":1,"created_at":"2020-01-13T10:26:35+00:00","current_child_thumbs_down":1267,"current_child_thumbs_up":1188,"desc_un_html":" You can choose between these delivery options: Click & Collect - delivery to your chosen store, two (2) to three (3) working days, £6.99 Standard Delivery -two (2) to five (5) working days, £6.99. Next Day Delivery - next day if you place your order before 5pm Mon-Fri, £9.99. BFPO Delivery - an order to a BFPO address will be delivered to the BFPO Headquarters, Once delivered there it will be the responsibility of the HQ to send these orders on to you. £15. Working days do not include weekends or holidays. If you are one of our international customers, you can check out the worldwide costs here and if you need any more help, please contact us and a team member will be more than happy to help! ","description":"

You can choose between these delivery options:

Click & Collect - delivery to your chosen store, two (2) to three (3) working days, £6.99

Standard Delivery -two (2) to five (5) working days, £6.99.

Next Day Delivery - next day if you place your order before 5pm Mon-Fri, £9.99.

BFPO Delivery - an order to a BFPO address will be delivered to the BFPO Headquarters, Once delivered there it will be the responsibility of the HQ to send these orders on to you. £15.

Working days do not include weekends or holidays.

If you are one of our international customers, you can check out the worldwide costs here and if you need any more help, please contact us and a team member will be more than happy to help!

","folder_id":76000005192,"hits":265805,"id":76000018485,"modified_at":"2020-06-18T16:18:12+01:00","modified_by":76001503691,"position":3,"seo_data":{"meta_title":"What are the delivery options? : Flannels Help","meta_description":""},"status":2,"thumbs_down":1267,"thumbs_up":1188,"title":"What are the delivery options?","updated_at":"2020-06-18T16:18:12+01:00","user_id":76001219552},{"art_type":1,"created_at":"2020-01-13T10:26:55+00:00","current_child_thumbs_down":145,"current_child_thumbs_up":187,"desc_un_html":" You can see a full list of countries that we currently deliver to by viewing this delivery table. We deliver internationally Monday – Friday. We’re unable to deliver on British Public holidays, nor can we guarantee specific delivery times. BFPO deliveries will be within 5 - 10 working days. ","description":"

You can see a full list of countries that we currently deliver to by viewing this delivery table.

We deliver internationally Monday – Friday. We’re unable to deliver on British Public holidays, nor can we guarantee specific delivery times.

BFPO deliveries will be within 5 - 10 working days.

","folder_id":76000005192,"hits":31928,"id":76000018486,"modified_at":"2020-03-13T17:34:08+00:00","modified_by":76001503691,"position":4,"seo_data":{"meta_title":"Where do you deliver to? : Flannels Help","meta_description":""},"status":2,"thumbs_down":145,"thumbs_up":187,"title":"Where do you deliver to?","updated_at":"2020-03-13T17:34:09+00:00","user_id":76001219552},{"art_type":1,"created_at":"2020-01-13T10:27:49+00:00","current_child_thumbs_down":46,"current_child_thumbs_up":41,"desc_un_html":" If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those. We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order. If you need further help, please contact us and we will be happy to help. ","description":"

If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.

We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order.

If you need further help, please contact us and we will be happy to help.

","folder_id":76000005192,"hits":7427,"id":76000018487,"modified_at":"2020-05-15T17:23:21+01:00","modified_by":76001503691,"position":5,"seo_data":{"meta_title":"Are customs charges and import duties included? : Flannels Help","meta_description":""},"status":2,"thumbs_down":46,"thumbs_up":41,"title":"Are customs charges and import duties included?","updated_at":"2020-05-15T17:23:21+01:00","user_id":76001219552},{"art_type":1,"created_at":"2020-02-20T10:08:09+00:00","current_child_thumbs_down":84,"current_child_thumbs_up":27,"desc_un_html":" Our delivery partners will attempt to deliver your order three times.  If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us.  Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it.  If you require the items, we would ask you to place a new order. ","description":"

Our delivery partners will attempt to deliver your order three times. 

If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us. 

Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. 

If you require the items, we would ask you to place a new order.

","folder_id":76000005192,"hits":11167,"id":76000020483,"modified_at":"2020-03-13T12:51:16+00:00","modified_by":76001503691,"position":6,"seo_data":{"meta_title":"Return to Sender : Flannels Help","meta_description":""},"status":2,"thumbs_down":84,"thumbs_up":27,"title":"Return to Sender","updated_at":"2020-03-13T12:51:16+00:00","user_id":76000965972},{"art_type":1,"created_at":"2020-02-20T10:15:38+00:00","current_child_thumbs_down":530,"current_child_thumbs_up":36,"desc_un_html":" Sorry to hear you haven't received your order. When an order is out for delivery our delivery partners will attempt to deliver it 3 times. If they can't deliver it, the order is returned back to us for a refund. Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccesful, the order will be returned. Occasionally, an order gets damaged in transit and can't be delivered. You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email. If you still need help, please contact us and we will be happy to help. ","description":"

Sorry to hear you haven't received your order.

When an order is out for delivery our delivery partners will attempt to deliver it 3 times. If they can't deliver it, the order is returned back to us for a refund.

Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccesful, the order will be returned.

Occasionally, an order gets damaged in transit and can't be delivered.

You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.

If you still need help, please contact us and we will be happy to help.

","folder_id":76000005192,"hits":12698,"id":76000020484,"modified_at":"2020-05-07T13:23:13+01:00","modified_by":76001503691,"position":7,"seo_data":{"meta_title":"Why has my order not been delivered? : Flannels Help","meta_description":""},"status":2,"thumbs_down":530,"thumbs_up":36,"title":"Why has my order not been delivered, but instead returned to you?","updated_at":"2020-05-07T13:23:13+01:00","user_id":76001219552},{"art_type":1,"created_at":"2020-02-20T10:17:03+00:00","current_child_thumbs_down":502,"current_child_thumbs_up":38,"desc_un_html":" Sorry to hear you're having problems with your order. If the courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours. Please check to see if you have received a delivery card from the courier - it could have been slipped under your door, or delivered where you usually receive letters. If you’ve checked for the card and have also already spoken with your neighbours, but still haven’t recovered your parcel, please contact us and we'll be happy to help. ","description":"

Sorry to hear you're having problems with your order.

If the courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours.

Please check to see if you have received a delivery card from the courier - it could have been slipped under your door, or delivered where you usually receive letters.

If you’ve checked for the card and have also already spoken with your neighbours, but still haven’t recovered your parcel, please contact us and we'll be happy to help.

","folder_id":76000005192,"hits":14034,"id":76000020485,"modified_at":"2020-05-15T16:43:55+01:00","modified_by":76001503691,"position":8,"seo_data":{"meta_title":"I’ve not received my parcel : Flannels Help","meta_description":""},"status":2,"thumbs_down":502,"thumbs_up":38,"title":"I’ve not received my parcel, yet the status says it’s been delivered","updated_at":"2020-05-15T16:43:55+01:00","user_id":76001219552},{"art_type":1,"created_at":"2020-02-21T11:32:51+00:00","current_child_thumbs_down":98,"current_child_thumbs_up":142,"desc_un_html":" As a thank you for using our Click & Collect delivery service, and if your order value is £200 or more you will receive a £20 voucher to spend in store when you collect your parcel from the store. You'll be given your voucher by our store staff when you collect your parcel. The Click & Collect voucher has an expiry date of 2 years and can only be used in store. ","description":"

As a thank you for using our Click & Collect delivery service, and if your order value is £200 or more you will receive a £20 voucher to spend in store when you collect your parcel from the store.

You'll be given your voucher by our store staff when you collect your parcel.

The Click & Collect voucher has an expiry date of 2 years and can only be used in store.

","folder_id":76000005192,"hits":9244,"id":76000020516,"modified_at":"2020-06-19T11:50:13+01:00","modified_by":76001503691,"position":13,"seo_data":{"meta_title":"Click & Collect voucher : Flannels Help","meta_description":""},"status":2,"thumbs_down":98,"thumbs_up":142,"title":"Click & Collect voucher","updated_at":"2020-06-19T11:50:13+01:00","user_id":76001219552}]}}