1 76000002867 2020-02-21T11:47:15+00:00 76000005675 false Returns 6 2020-02-21T11:47:15+00:00 1 1 2020-01-13T10:34:34+00:00 387 162 We do our best to ensure all of our customers enjoy a happy shopping experience with House of Fraser. However, if you do need to return an item for whatever reason, you’ll find instructions on how to do so here. In-store purchases If you originally purchased your product in-store, you can return your purchase at any House of Fraser store. You have 14 days to return your item(s) for a full refund or up to 28 days for an exchange or credit note. If your items were purchased online, you are only able to get an exchange or a credit not if you take back to a store. Online purchases You can return your items purchased online within 28 days of receipt of your order for a full refund to the original payment method used, however you will be responsible for the postage and any associated cost and risk of the return of the goods to us. You must ensure the products with the filled in pre-printed returns label are received by our online returns centre within 28 days of receipt of your order, otherwise your refund may be refused. You can also alternatively request an exchange or replacement, but if for any reason we are out of stock of an item, you will be given a refund. Return your order via post to: Customer Returns Unit D Brook Park East Shirebrook NG20 8RY We recommend that you return the items via a recorded delivery service and retain proof of postage. We will send you an email when your refund has been processed - please allow up to 14 days for any refunds to appear in your account. Return your order via store You can also return your online purchase in any UK House of Fraser store for an exchange or a refund onto a credit note. Items must be returned within 28 days of receipt of your order and include a copy of the returns advise included in your parcel. Bring the items you wish to return and your returns form into any House of Fraser store, and we will be able to offer you an exchange or credit note. General Any items that you wish to return need to be in the original packaging where it forms part of the goods. For example; boxed goods, garments and gift items. If an item has a return policy swing ticket attached, it must still be attached and undamaged upon return. Return postage is at your own cost and risk. You can return any item ordered online in accordance with the terms in this section apart from: personalised or bespoke items any items which deteriorate or expire rapidly magazines any items that are sealed for health protection or hygiene reasons if you have unsealed them or removed the hygiene strip. This includes, but isn’t limited to: cosmetics, duvets, hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pillows and swimwear any computer games where the seal on the wrapping has been broken any items that have been inseparably mixed after delivery. You cannot cancel your contract in respect to pierced earrings, made-to-measure/order goods (e.g. furniture) or perishable goods (e.g. foods) unless they are faulty, damaged upon delivery or incorrect. You have a legal obligation to take reasonably care of the goods while they are in your possession. Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost. Complimentary returns advise forms can be printed here, it must be completed in full to be accepted <p>We do our best to ensure all of our customers enjoy a happy shopping experience with <span class="sdFriendlySiteName">House of Fraser</span>. However, if you do need to return an item for whatever reason, you’ll find instructions on how to do so here.</p><p><strong>In-store purchases</strong></p><p>If you originally purchased your product <strong>in-store</strong>, you can return your purchase at any <span class="sdFriendlySiteName">House of Fraser</span> store.<span class="sdReturnPolicy"> You have 14 days to return your item(s) for a full refund or up to 28 days for an exchange or credit note. If your items were purchased online, you are only able to get an exchange or a credit not if you take back to a store.</span></p><p><strong>Online purchases</strong></p><p><span class="sdOnlineReturn">You can return your items purchased online within 28 days of receipt of your order for a full refund to the original payment method used, however you will be responsible for the postage and any associated cost and risk of the return of the goods to us. You must ensure the products with the filled in pre-printed returns label are received by our online returns centre within 28 days of receipt of your order, otherwise your refund may be refused. You can also alternatively request an exchange or replacement, but if for any reason we are out of stock of an item, you will be given a refund.</span></p><p>Return your order via post to:</p><div><span class="sdReturnsAddress"><p>Customer Returns<br>Unit D<br>Brook Park East<br>Shirebrook<br>NG20 8RY</p></span></div><p>We recommend that you return the items via a recorded delivery service and retain proof of postage. We will send you an email when your refund has been processed - please allow up to 14 days for any refunds to appear in your account.</p><p><strong>Return your order via store</strong></p><p>You can also return your online purchase in any UK <span class="sdFriendlySiteName">House of Fraser</span> store for an exchange or a refund onto a credit note. Items must be returned within 28 days of receipt of your order and include a copy of the returns advise included in your parcel.</p><p>Bring the items you wish to return and your returns form into any <span class="sdFriendlySiteName">House of Fraser</span> store, and we will be able to offer you an exchange or credit note.</p><p><strong>General</strong></p><p>Any items that you wish to return need to be in the original packaging where it forms part of the goods. For example; boxed goods, garments and gift items. If an item has a return policy swing ticket attached, it must still be attached and undamaged upon return.</p><p>Return postage is at your own cost and risk.</p><p>You can return any item ordered online in accordance with the terms in this section apart from:</p><ul><li>personalised or bespoke items</li><li>any items which deteriorate or expire rapidly</li><li>magazines</li><li>any items that are sealed for health protection or hygiene reasons if you have unsealed them or removed the hygiene strip. This includes, but isn’t limited to: cosmetics, duvets, hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pillows and swimwear</li><li>any computer games where the seal on the wrapping has been broken</li><li>any items that have been inseparably mixed after delivery.</li></ul><p>You cannot cancel your contract in respect to pierced earrings, made-to-measure/order goods (e.g. furniture) or perishable goods (e.g. foods) unless they are faulty, damaged upon delivery or incorrect.</p><p>You have a legal obligation to take reasonably care of the goods while they are in your possession. Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.</p><p>Complimentary returns advise forms can be printed <a href="https://www.houseoffraser.co.uk/returns?form=pdf" rel="noopener noreferrer" target="_blank">here</a>, it must be completed in full to be accepted</p> 76000005675 52343 76000018493 2020-03-18T13:13:49+00:00 76001503691 1 Can I return an item? : House of Fraser Help 2 387 162 Can I return an item? 2020-03-18T12:40:14+00:00 76001219552 1 2020-01-13T10:35:56+00:00 163 30 We are sorry to hear that your item is faulty! To return an item(s) firstly print the returns form, complete it and return it with your invoice and goods to: Customer Returns Unit D Brook Park East Shirebrook NG20 8RY We recommend returning your items via registered post. Please retain your returns proof of postage as we will need that to reimburse the cost of the return. Please clearly state on the invoice the reason for return and whether you require a refund or exchange. We will reimburse you the return postage cost once the item(s) has been confirmed as faulty/damaged. Please note the process can take up to 14 days. If your items are glassware or crockery, please email pictures in to us and don't send anything back until we've been in contact with you. <p>We are sorry to hear that your item is faulty!</p><p>To return an item(s) firstly print the <a href="https://www.houseoffraser.co.uk/returns?form=pdf" rel="noopener noreferrer" target="_blank">returns form</a>, complete it and return it with your invoice and goods to:</p><div><span class="sdReturnsAddress"><p>Customer Returns</p><p>Unit D</p><p>Brook Park East</p><p>Shirebrook</p><p>NG20 8RY</p></span></div><p>We recommend returning your items via registered post. Please retain your returns proof of postage as we will need that to reimburse the cost of the return.</p><p>Please clearly state on the invoice the reason for return and whether you require a refund or exchange.</p><p>We will reimburse you the return postage cost once the item(s) has been confirmed as faulty/damaged. Please note the process can take up to 14 days.</p><p>If your items are glassware or crockery, please email pictures in to us and don't send anything back until we've been in contact with you.</p> 76000005675 5121 76000018495 2020-03-13T15:39:51+00:00 76001151929 2 I have a faulty item. How do I return it? : House of Fraser Help 2 163 30 I have a faulty item. How do I return? 2020-03-13T15:39:51+00:00 76001219552 1 2020-02-19T11:15:44+00:00 148 44 Items purchased in-store can be returned for a full refund to the original method of payment within 14 days. After 14 days and up to 28 days, you can still make an exchange or receive a credit note in-store. You can’t return an in-store purchase to our online returns warehouse. In-store purchases must be returned to a store to be processed. Online purchases can be taken to any of our stores for an exchange or a credit note within 28 days of purchase. If you want a full refund for your online order, you must return it to our online warehouse. The return needs to reach us within 28 days of you receiving your order. No returns will be accepted without valid proof of purchase, so please make sure you have your receipt with you. <p><span class="sdReturnPurchasePolicy">Items purchased in-store can be returned for a full refund to the original method of payment within 14 days. After 14 days and up to 28 days, you can still make an exchange or receive a credit note in-store.</span></p><p>You can’t return an in-store purchase to our online returns warehouse. In-store purchases must be returned to a store to be processed.</p><p>Online purchases can be taken to any of our stores for an exchange or a credit note within 28 days of purchase. If you want a full refund for your online order, you must return it to our online warehouse. The return needs to reach us within 28 days of you receiving your order.</p><p>No returns will be accepted without valid proof of purchase, so please make sure you have your receipt with you.</p> 76000005675 6631 76000020469 2020-03-18T14:18:01+00:00 76001503691 10 How do I return my store purchase? : House of Fraser Help 2 148 44 How do I return my store and online purchase? 2020-03-18T14:18:02+00:00 76001219552